Refund policy

Refund Policy

At Knitova, each piece is handmade and made to order with care. Because we usually begin production shortly after an order is placed, please review all product options, personalization details, and order information carefully before completing your purchase.

Cancellations

Orders cannot be canceled once they have been placed.

As our products are handmade and made to order, we often begin preparing your order quickly so we can get it to you as soon as possible.

Returns & Exchanges

We do not accept returns or exchanges for change of mind.

Personalized and custom-made items are also not eligible for return, exchange, or refund when they have been made according to the information provided in your order.

Please carefully review all names, messages, photos, sizes, styles, colors, and other personalization details before placing your order.

Color Variations

We do our best to represent product colors as accurately as possible. However, slight color differences may occur due to screen, monitor, or device display settings.

Minor color variations of this nature are normal and are not considered defects, so they are not eligible for return or refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or does not match your submitted personalization because of an error on our part, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the item, whenever possible
A brief description of the issue

Once the issue has been reviewed and approved, we will offer either:

A replacement at no additional cost, or
A full refund

Lost or Missing Packages

If your package appears to be lost in transit, or tracking shows it as delivered but you cannot locate it, please contact us as soon as possible.

We will review the order and available tracking information and work with you toward an appropriate solution. These situations are handled on a case-by-case basis.

Refund Processing

Approved refunds will be issued to the original payment method.

After a refund has been processed by Knitova, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.