Terms of service

Terms of Service

Last updated: September 2026

Welcome to Knitova. By visiting our website or placing an order with us, you agree to the following Terms of Service.

Please read these terms carefully before making a purchase.

1. Our Products

Knitova offers handmade crochet products, including made-to-order and personalized items.

Because our products are handmade, small variations in shape, stitching, placement, or other handmade details may naturally occur. These differences are part of the handmade nature of the product and are not considered defects.

Product colors may also appear slightly different depending on your screen or device settings.

2. Orders

By placing an order, you confirm that the information you provide is complete and accurate.

Please carefully review:

Product selection
Size and style
Personalization details
Names and messages
Uploaded photos
Shipping information

before submitting your order.

Orders cannot be canceled once they have been placed because we often begin production shortly after receiving an order.

We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues, pricing errors, or other circumstances that prevent us from fulfilling the order.

3. Personalized Orders

Customers are responsible for providing accurate personalization information.

Knitova will create personalized products based on the details submitted with the order, including names, messages, photos, styles, and other customization information.

If an item is produced correctly according to the information provided by the customer, it is not eligible for return, exchange, or refund.

If we make an error in the personalization, please contact us within 7 days of delivery.

4. Production & Shipping

Most Knitova products are made to order.

Our typical production time is approximately:

5–7 business days

Estimated shipping time to the United States is approximately:

7–10 business days

Production and shipping times are separate.

These timeframes are estimates and may occasionally be affected by order volume, holidays, carrier delays, weather, or other circumstances outside our control.

5. Prices & Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Payment must be successfully completed before we begin processing an order.

We may update product prices, promotions, or availability at any time without prior notice. Changes will not affect orders that have already been successfully placed and paid for.

6. Returns & Refunds

Returns, replacements, and refunds are handled according to our Refund Policy.

In general, we do not accept returns or refunds for change of mind or for correctly produced personalized or made-to-order items.

If an item arrives damaged, defective, incorrect, or contains an error caused by us, please contact us within 7 days of delivery.

7. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, handmade products may have small natural variations, and colors may appear differently depending on your device or display settings.

We may update product information when necessary.

8. Website Use

You may use our website only for lawful shopping and informational purposes.

You may not:

Use the website for fraudulent or unlawful activities
Attempt to interfere with the website or its security
Copy or misuse Knitova content, images, designs, branding, or other materials without permission
Submit false or misleading information

9. Intellectual Property

Unless otherwise stated, the content on the Knitova website—including branding, text, product photography, graphics, and original content—is owned by or used with permission by Knitova.

This content may not be reproduced, distributed, or commercially used without permission.

10. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping carriers, and other service providers to process orders and operate the website.

These third parties may have their own terms and privacy practices.

11. Limitation of Responsibility

Knitova is not responsible for delays or disruptions caused by circumstances outside our reasonable control, including carrier delays, severe weather, service interruptions, or other external events.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this website. Continued use of the website after changes are posted means you accept the updated terms.